Understanding the Basic Concepts of Smart Governance

One of the answers to face challenges in the technological era is the development of a technology-based government system known as e-government.   Further development of e-governanc e into smart governance.  Theimplementation of smart governance aims to have a transparent, easy public participation, and informative government.  Smart Governance is a smart governance thataims to realize effective, efficient, communicative governance and governance and continuously improve bureaucratic performance through innovation and adoption of integrated technology.  Smart Governance is the effective implementation of Information and Communication Technology (ICT) in public services in the field of government. In Smart Government, public services are carried out centrally with an integrated  service system.

Examples of Smart Governance dimensions such as (1) Public services; (2) Efficient bureaucratic management; (3) Efficiency of public policy  and so on.

Examples of smart governance applications such as E-Pokir, E-Performance, SIPRETI, REDIVET, E-TLHP and so on. Another example of smart governance is the Surabaya City Government and Sleman Regency, through a machine called e‐Kiosk. The e‐Kiosk system is a public service kiosk that is real‐time and one-door. Through e‐Kiosks, people can apply for all forms of permits and applications for public services without having to move from one government agency to another.  Smart Government must be able to maintain and improve ease of access all‐in‐one.


Dr. Meiryani, S.E., Ak., M.M., M.Ak., CA.